See our holiday closure shipping dates here
Our warehouse crew are some of the best in the business, and they're laser-focused on ensuring you receive your order as quickly as possible.
Keep reading to find out about our shipping policies, costs, currency conversion, and expected delivery times for International shipping from our warehouse in Melbourne, Australia.
2024 Holiday Cut Off & Closure Dates
During the busy festive season, our team works on 10-14 business days to have logo embroidery and up to 5 business days for personalization (name embroidery, monograms and emojis) orders created and ready to ship to you.
Recommended last order dates for your order to arrive in time for the holidays:
Logo embroidery orders:
- Friday 6th December 2024
Personalization embroidery orders:
- Thursday 12th December 2024
Last order dates for your order to be shipped before Cargo Crew closes for a short break over the holidays:
Personalization embroidery orders:
- Metropolitan areas: Thursday 12th December 2024
All other orders:
- Metropolitan areas: Tuesday 17th December 2024
Speak to our team if you require an estimate for your order’s transit time. During busy periods (i.e. Christmas), we always recommend allowing for extra delivery time.
We will resume shipping on January 2nd. Please bear with us while we work to get all your orders dispatched.
International orders are shipped via DHL and shipping costs are automatically calculated at checkout based on the order value per the table below.
Please note we currently do not ship to Russia, Indonesia and Kuwait.
- We aim to process un-branded orders within 1 business day. Refer to our Same Day Order Dispatch promoise below for more information.
- Allow 2-5 business days for shipment to reach you in metropolitan areas.
- Shipments to regional areas in all states and those with embroidery may take longer to be delivered.
- You will receive a tracking number via email when your order is shipped from Cargo Crew, so you can follow your order until it arrives at its destination.
Speak to our team if you require an estimate for your order's transit time. During busy periods (i.e. Christmas) please allow for extra delivery time.
|
Order Value |
Shipping Cost (USD) |
|
$0 - $149 |
$20 |
|
$150-$249 |
$30 |
|
$250-$349 |
$40 |
|
$350-$499 |
$50 |
|
$500-$999 |
$80 |
|
$1000-$1999 |
$100 |
|
$2000-$2999 |
$200 |
|
$3000-$3999 |
$300 |
|
$4000-$4999 |
$400 |
|
$5000+ |
$500 |
Shipping costs for Offline Orders with our Client Service team will be calculated & included in your quote.
Please be aware that we try to ship orders when all items are available to dispatch – rather than part shipping your order. This means that if your shopping cart contains a pre-order item, your order will be shipped in full only when the pre-order item becomes available.
Please contact us if you have pre-order items as part of your purchase and would like the available items to be shipped separately.
The COVID-19 crisis is having an impact on the global aviation industry, resulting in significant reductions or complete cancellation of passenger flights in most countries. This among other factors is impacting the charges for DHL and therefore they need to charge additional rates during this time.
DHL Emergency Situation Surcharge
Sending from Cargo Crew Australia to:
US - $0.35 AUD per KG
*Please note: This isn't a Cargo Crew charge, but directly by DHL and will be calculated at checkout and included in your total international shipping cost.
We stock our full range right here onsite at our Cargo Crew HQ warehouse. This means we can be laser-focused on getting your orders out as quick as a flash!
International online orders placed by 12:00pm AEST Monday-Friday are guaranteed to be dispatched the same day.
Please note: Our dispatch promise excludes embroidered items, orders containing pre-order or back-ordered products and festive closure dates.
