See our holiday closure shipping dates here
Our warehouse crew are some of the best in the business, and are laser-focussed on ensuring you receive your order as quickly as possible.
Read below to find out about our shipping policies, costs and expected delivery times for Australian domestic shipping from our warehouse in Bundoora, VIC.
2024 Holiday Cut Off & Closure Dates
During the busy festive season, our team works on 10-14 business days to have logo embroidery and up to 5 business days for personalisation (name embroidery, monograms and emojis) orders created and ready to ship to you.
Recommended last order dates for your order to arrive in time for the holidays:
Logo embroidery orders:
- Friday 6th December 2024
Personalisation embroidery order:
- Thursday 12th December 2024
All other orders:
- Sending to VIC, ACT, NSW, QLD, SA: Thursday 20th December 2024
- Sending to TAS: 17th December 2024
- Sending to WA and NT: 12th December 2024
- Sending internationally (incl NZ): 12th December 2024
Last order dates for your order to be shipped before Cargo Crew closes for a short break over the holidays (non pre Christmas Delivery):
AUSTRALIA
Personalisation embroidery orders:
- Wednesday 18th December 2024
All other orders:
- Sending to VIC, ACT, NSW, QLD, SA: 20th December 2024
- Sending to TAS: 19th December 2024
- Sending to WA and NT: 17th December 2024
NEW ZEALAND
Personalistion embroidery orders:
- Metropolitan areas: Thursday 12th December 2024
All other orders:
- Metropolitan areas: Tuesday 17th December 2024
Please refer to StarTrack’s Festive Season Freight page for updates on shipping timelines for your state.
Speak to our team if you require an estimate for your order’s transit time. During busy periods (i.e. Christmas), we always recommend allowing for extra delivery time.
We resume shipping on January 2nd and the team will be working hard to get all your orders dispatched as quickly as possible.
Cargo Crew's domestic orders are shipped via StarTrack Express couriers and shipping costs are automatically calculated at checkout based on the order value per the table below.
Orders will be delivered between 9am and 5pm on business days, and require a signature. Our couriers do not deliver to PO Boxes, so please provide us with a street address for delivery.
In the event that no one is available at the shipping address to sign for a delivery, a note will be left by the delivery driver with instructions for how to book a re-delivery. It is then the responsibility of the customer to arrange a time for redelivery within the conditions set on the note.
ORDER TRACKING
After your order has shipped we will email you with your invoice and a tracking number. The StarTrack website will contain instructions for how you can track your order. All domestic orders can usually be tracked within 10 hours after the tracking number has been received.
|
Order Value |
Shipping Cost |
|
$0 - $149 |
$12 |
|
$150-$249 |
$17 |
|
$250-$349 |
$20 |
|
$350+ |
FREE |
Shipping costs for Offline Orders with our Client Service team will be calculated & included in your quote.
- We aim to process un-branded orders within 1 business day. Refer to our Same Day Order Dispatch promise below for more info.
- Please allow 2-5 working days for shipment to reach you in metropolitan areas (excluding WA and NT which may take 7-10 days).
- Shipments to regional areas in all states may also take longer to be delivered.
- You will receive a tracking number via email when your order is shipped from Cargo Crew, so you can follow your order until it arrives at its destination.
- Bulk orders that require branding will take longer. You will be provided a timeframe with your quote and our team will advise when your order is ready to ship.
Please refer to the Startrack website to accurately calculate your order's transit time. During busy periods (i.e. Christmas) please allow for extra delivery time.
Please be aware that we try to ship orders when all items are available to dispatch – rather than shipping part of your order. This means that if your shopping cart contains a pre-order item, your order will be shipped in full only when the pre-order item becomes available.
Please contact us if you have any pre-order items as part of your purchase and would like the available items to be shipped separately.
You can visit our Shop & Showroom at 4 Scholar Drive, Bundoora VIC 3083. We are open from Monday to Thursday 9am to 4pm, where we have our full range on hand to try on and purchase.
We stock our full range right here onsite at our Cargo Crew HQ warehouse. This means we can be laser-focused on getting your orders out as quick as a flash!
International online orders placed by 12:00pm AEST Monday-Friday are guaranteed to be dispatched the same day.
Please note: Our dispatch promise excludes embroidered items, orders containing pre-order or back-ordered products and festive closure dates.
If you selected to pick up your order at checkout, we'll send you an email with your invoice and confirmation as soon as your order has been packed and is ready for collection.
You can collect your order from our Bundoora Showroom at 4 Scholar Drive, Bundoora VIC 3083 from Monday to Friday between 9am-5pm.
Please collect your order within 5 business days and we'll hold your order for 10 business days. If your order has not been collected within this time, the goods will be returned to stock and a credit for the total order amount will be sent back to you.
Unfortunately we cannot take responsibility for stock availability if you need to replace a new order with us.
